Terms & Conditions

By downloading, installing, or using the Kredixa mobile application or accessing our website (collectively, the "Platform"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, you must not use the Platform.

Kredixa reserves the right to modify these Terms at any time. Continued use of the Platform after changes constitutes acceptance of the modified Terms. We will notify users of significant changes through in-app notifications.

To use Kredixa, you must meet the following eligibility requirements:

• You must be at least 18 years of age
• You must be a resident of India with a valid phone number
• You must have the legal capacity to enter into binding agreements
• You must not have been previously suspended or removed from the Platform

To access Kredixa features, you must create an account:

• Registration is done via phone number verification using OTP (One-Time Password) sent via SMS
• You must provide accurate and complete information during registration and keep your profile updated
• You are responsible for maintaining the security of your account and must not share your authentication credentials
• You must immediately notify us of any unauthorized access to your account
• One account per individual — multiple accounts are not permitted

Kredixa verifies user accounts to maintain platform safety and trust:

• Account verification is performed via phone number ownership using OTP
• You must provide accurate name and profile information that belongs to you
• Submitting false or misleading information will result in immediate account termination and may be reported to authorities
• Kredixa reserves the right to request additional information if needed for safety or compliance reasons

Borrowers

If you use Kredixa as a borrower, you agree to:

• Provide truthful and accurate information in loan requests, including the intended purpose, amount, and collateral details
• Honour the terms of any loan agreement you enter into with a lender
• Make timely repayments as agreed with the lender
• Communicate honestly and promptly with lenders regarding your loan status
• Not use borrowed funds for illegal activities

Lenders

If you use Kredixa as a lender, you agree to:

• Comply with all applicable lending laws and regulations in India
• Clearly communicate loan terms, including interest rates, repayment schedules, and any fees
• Not charge interest rates that exceed legal limits or constitute usury
• Disburse agreed-upon loan amounts promptly after mutual acceptance
• Not engage in predatory lending practices, harassment, or intimidation
• Maintain accurate records of all transactions

PLEASE READ THIS SECTION CAREFULLY. It is critical to understand the role of Kredixa in your transactions:

• Kredixa is an intermediary technology platform that connects lenders and borrowers. It is a marketplace — not a lender, not a bank, and not a financial institution
• Kredixa is NOT registered with the Reserve Bank of India (RBI) as a Non-Banking Financial Company (NBFC), bank, or Peer-to-Peer (P2P) lender. Kredixa does not hold any RBI licence to operate as a lending or borrowing entity
• Kredixa does not provide, fund, guarantee, underwrite, or originate any loans. No loan is ever disbursed by Kredixa to any user
• Kredixa does not act as a debt collector, recovery agent, or guarantor for any transaction between users
• All lending and borrowing transactions are conducted strictly between the lender and borrower. Kredixa is not a party to any loan agreement
• The owners, operators, and developers of Kredixa are NOT responsible for your money in any way. Any money lent, borrowed, lost, or disputed through the platform is entirely at your own risk
• Kredixa does not guarantee the repayment of any loan, the creditworthiness of any user, or the outcome of any transaction
• Kredixa does not provide financial, legal, or investment advice. Users are strongly encouraged to seek independent professional advice before entering into any lending or borrowing arrangement
• By using Kredixa, you acknowledge and accept that the platform and its owners bear no liability whatsoever for any monetary losses incurred through transactions facilitated on the platform

Loan Lifecycle

Loan transactions on Kredixa follow a structured lifecycle:

• Loan Request: Borrowers create requests specifying amount, purpose, duration, and collateral (if secured)
• Lender Interest: Lenders can express interest in loan requests
• Offer and Negotiation: Parties communicate via in-app chat to negotiate terms
• Acceptance: Both parties must mutually agree to the terms before the loan is funded
• Repayment: Repayments are tracked through the platform, and both parties can record payments
• Completion: The loan is marked complete when all obligations are fulfilled

Transaction Terms

All financial terms (interest rate, repayment schedule, penalties) are agreed upon directly between the lender and borrower. Kredixa does not set, regulate, or enforce financial terms between users.

The following activities are strictly prohibited on Kredixa:

• Creating fake accounts or providing false identity information
• Using the platform for money laundering, terrorist financing, or any illegal activity
• Harassment, threats, abuse, or intimidation of other users
• Spamming, phishing, or sending unsolicited communications
• Attempting to hack, reverse-engineer, or compromise the Platform's security
• Scraping, data mining, or automated collection of user information
• Creating loan requests with no genuine intent to borrow
• Impersonating another user or Kredixa staff
• Using the platform for purposes other than peer-to-peer lending

Strict Prohibition on Unlawful Collection

Kredixa maintains a zero-tolerance policy against unlawful collection practices:

• Offline harassment, threats, abusive language, intimidation, or any form of coercion to recover dues is strictly prohibited
• Visiting a borrower's home, workplace, or family members for the purpose of debt collection is strictly prohibited
• Sharing a borrower's personal information, loan details, or photographs with third parties for the purpose of shaming or pressuring repayment is strictly prohibited
• Any user found engaging in extortion, blackmail, or threatening behaviour will be permanently banned from the Platform immediately
• Kredixa will cooperate fully with local law enforcement and surrender all relevant user data and communication records of any user reported for extortion or unlawful collection
• Users are strongly encouraged to resolve repayment disputes through legal channels and the Platform's support system, not through personal confrontation or threats

Kredixa allows users to rate and review each other after completed transactions:

• Ratings must be honest, fair, and based on your genuine experience
• Defamatory, fraudulent, or manipulated reviews are prohibited and may be removed
• Kredixa reserves the right to remove reviews that violate these Terms
• Ratings are visible to other users and cannot be edited after submission

All content on the Kredixa Platform is protected by intellectual property laws:

• The Kredixa name, logo, design, and all associated trademarks are the property of Kredixa
• The Platform's source code, design, graphics, and user interface are proprietary
• You may not copy, modify, distribute, or create derivative works from any part of the Platform
• Content you upload (profile photos, chat attachments) remains yours, but you grant Kredixa a license to use it for platform operations

To the maximum extent permitted by law:

• Kredixa is provided "as is" without warranties of any kind, express or implied
• Kredixa is not liable for any losses arising from loan transactions between users, including non-repayment, fraud by other users, or disputed terms
• Kredixa is not responsible for the accuracy of information provided by users
• Kredixa is not liable for service interruptions, data loss, or technical issues beyond our reasonable control
• Kredixa's total liability to you shall not exceed the amount you paid to Kredixa (if any) in the 12 months preceding the claim
• Kredixa is not liable for any indirect, incidental, consequential, or punitive damages

You agree to indemnify and hold Kredixa, its officers, directors, employees, and agents harmless from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your use of the Platform or violation of these Terms
• Your loan transactions with other users
• Any content or information you provide on the Platform
• Your violation of any applicable laws or regulations
• Any dispute between you and another user

Total Indemnification of Financial Loss

To the maximum extent permitted by law, Kredixa accepts no liability whatsoever for any financial loss incurred by any user. Specifically:

• Kredixa is not responsible for any loan default, non-repayment, delayed repayment, or partial repayment by any user
• Kredixa is not responsible for any financial dispute, fraud, misrepresentation, or breach of contract between a lender and borrower
• Kredixa is not responsible for any loss of principal, interest, or any other financial amount by any user
• All credit risk, collection efforts, and recovery of dues are strictly and solely between the individual lender and borrower. Kredixa has no obligation to assist in any recovery or collection process
• Users acknowledge that lending to individuals carries inherent risk of default and agree that Kredixa bears no responsibility for any such default
• By using Kredixa, you agree to bear full and sole responsibility for any and all financial losses arising from transactions facilitated through the Platform

In the event of disputes:

• Disputes between users: Kredixa provides a support ticket system to help mediate disputes, but is not obligated to resolve them. Users are encouraged to resolve disputes amicably through direct communication
• Disputes with Kredixa: Any dispute arising from these Terms shall first be attempted to be resolved through informal negotiation by contacting our support team

Forced Arbitration

If informal resolution fails within thirty (30) days of the initial dispute notification:

• All disputes arising out of or relating to these Terms, the Platform, or any transaction facilitated through the Platform shall be resolved through binding arbitration
• The arbitration shall be conducted in accordance with the Arbitration and Conciliation Act, 1996 (India)
• The arbitration shall be conducted in English by a sole arbitrator mutually agreed upon by the parties. If the parties cannot agree on an arbitrator, the arbitrator shall be appointed in accordance with the provisions of the Arbitration and Conciliation Act, 1996
• The seat and venue of arbitration shall be Hyderabad, Telangana, India
• The decision of the arbitrator shall be final and binding on all parties and may be enforced as a judgment in any court of competent jurisdiction

Jurisdiction

Notwithstanding the arbitration clause above:

• Any legal dispute regarding the Platform's infrastructure, intellectual property, data practices, or these Terms shall be subject to the exclusive jurisdiction of the competent courts in Hyderabad, Telangana, India
• Users consent to the personal jurisdiction of such courts and waive any objection to venue or inconvenient forum
• These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles

Regarding account termination:

• You may delete your account at any time through the app or by contacting support
• Kredixa may suspend or terminate your account for violation of these Terms, fraudulent activity, or at our discretion with reasonable notice
• Upon termination, your access to the Platform will be revoked, but data may be retained as per our Privacy Policy and legal requirements
• Outstanding loan obligations survive account termination — you remain responsible for any active loans
• Kredixa reserves the right to refuse service to anyone for any reason at any time

These Terms shall be governed by and construed in accordance with the laws of India, including the Information Technology Act, 2000 and applicable RBI guidelines on digital lending. For dispute resolution details, including arbitration and jurisdiction, please refer to Section 13.

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

If you have questions or concerns about these Terms and Conditions, please contact us:

• In-App Support: Use the support feature within the Kredixa app
• Email: [email protected]